This future of eCommerce may seem complex and perhaps some of the speculation today a little far-fetched, but it could be with us soon. The question is how brands should equip themselves, moving beyond traditional marketing to a world where they are equipped to communicate with (and even negotiate through) the agent, at scale.
AI agents are starting to expose just how poor UX has been in understanding customers. Not by being magical, but by doing the one thing we stopped doing: Asking the right questions. Actually listening.
In business there’s a mound of data trying to tell you something. But like any good mystery, the first explanation is rarely the right one.
“Half the money I spend on advertising is wasted; the trouble is, I don’t know which half.”
I’ve been lucky enough to have had a fantastic corporate career; I’ve spent over 25 years in commercial roles with some of the biggest and most iconic brands, so it’s no great surprise that I’ve learnt a lot along the way.
“Half the money I spend on advertising is wasted; the trouble is I don't know which half.” Kush Shah gives his insights in how he leads brands to marketing success by combining Media Mix Modeling (MMM) with incrementality testing to create effective and measurable marketing campaigns.
Having a clearly defined target operating model (TOM) can be a critical component within an organisation's transformation journey. But defining a TOM, and changing it, is often fraught with complexity and friction.
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